
Emergency Restoration Services for Multi-Family & Commercial Properties
When disaster strikes your multi-tenant property, every minute counts. Across the nation, Centex’s emergency response teams are on-call, ready to mobilize whenever you need us. Our restoration specialists have managed loss prevention and recovery for thousands of properties facing catastrophic events, minimizing secondary damage while accelerating recovery.
Don’t let disaster define your property’s future. From initial emergency response through complete restoration, we handle everything with precision and care for your residents and assets alike.

How an Emergency Response Plan Can Save Your Property
When disaster strikes, every minute without a clear plan multiplies the damage. Does your property have a customized emergency response protocol? When you enroll, our specialists will develop property-specific Emergency Response Plans that turn chaos into coordinated action. Then, you’ll receive first service priority when disaster comes calling.
These tailored plans identify your property’s vulnerabilities and document clear pre-loss conditions. We map critical systems, including HVAC, electrical, backflow, roofing materials, and more. This preparation dramatically reduces response time when emergencies occur—and sets you up for the smoothest recovery and insurance claim process possible in the aftermath.
Build the muscle memory needed for confident emergency response with help from Centex.
Get Answers to Your Questions About Multi-Family Disaster Recovery
Understanding our approach helps you prepare for the unexpected. Here’s what property managers most need to know about effective disaster response.
Safety comes first—evacuate affected areas if structural stability or air quality is compromised. Then contact both Centex and your insurance provider. While waiting for our emergency team, document visible damage with photos if safe to do so, and take reasonable steps to prevent further damage, like turning off water sources during flooding. Our 24/7 dispatch can guide you through these critical first actions.
Centex has the expertise and manpower to handle all aspects of disaster recovery for properties affected by fire, flood, and other disasters. We’re a preferred contractor for most insurance companies and are equipped to service both multi-family and commercial properties. Our recovery specialists are on call 24/7 and will be with you every step of the way.
- 24-hour response
- Emergency mitigation
- Water extraction
- Structural drying
- Dehumidification
- Anti-microbial application
- Fire/smoke response
- Complete rebuild
Centex’s biohazard cleaning and remediation team consists of OSHA-certified professionals who specialize in homicide and crime scene clean-up and can provide an array of other biohazard cleaning services. The services are completed following all CDC guidelines and recommendations, and each professional is highly trained to be a source of strength in times of crisis.
We’ve developed our approach to documentation specifically for multi-family complexes, capturing the unique aspects that affect claim outcomes. Our adjusters understand the complex interplay between building systems in multi-unit structures and how to properly categorize damages for maximum coverage. We provide organized, comprehensive evidence packages that expedite the claims process.